KEF Trade-up Program

Upgrade your LS speakers to the new model

We've make it easy in four steps.
SIGN IN TO REGISTER
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KEF Trade-up Program

Upgrade your LS speakers to the new model

We've make it easy in four steps.
REGISTER NOW
How it works?
STEP 1
Register
Sign-in or register for myKEF, and answer a few questions to help us evaluate your old device.
STEP 2
Select
Choose your new speakers and pay for them in full.
STEP 3
Upgrade
Send us your old speakers for evaluation. We'll confirm your final trade-in value via email. 
STEP 4
Claim
We'll send you the value of your old speakers within 30 working days.
Eligible products
Device
Estimated trade-up value (up to)

LS50
AUD 500
LS50 Meta
AUD 1000
LS50 Wireless
AUD 1000
LS50 Wireless II
AUD 2000
LSX
AUD 700
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Frequent Asked Question (FAQ)
What is the KEF Trade-Up program?
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    Our Trade-Up Program gives you the chance to upgrade your KEF speakers. When you trade in an eligible product, we’ll give you the value of your speakers to use towards a KEF product of a higher value.

      How does it work?
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        Trading up is easy and takes just four steps:

        Step 1: Register
        Sign-in or register for myKEF, and answer a few questions to help us evaluate your old device.

        Step 2: Select
        Choose your new speakers and pay for them in full.

        Step 3: Upgrade 
        Send us your old speakers for evaluation. We'll confirm your final trade-in value via email.
         
        Step 4: Claim 
        We'll send you the value of your old speakers within 30 working days

          Can I trade-up from any products?
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            Only certain KEF products are eligible for trade-up: LS50, LS50 Meta, LS50 Wireless, LS50 Wireless II, and LSX.

              How do I know which KEF products I can upgrade to?
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                Depending on your trade-in model, you can upgrade to LS60 Wireless, LS50 Wireless II, LSX II, or LS50 Meta.

                  What should I do before sending my products for trade-up?
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                    Before sending in your products for trade-up, be sure to complete our Trade-Up form. We will then send you information regarding next steps.

                      How should I pack my products for Trade-Up?
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                        If you still have the original packaging, please pack your speakers back into their boxes. If you no longer have it, a member of our team will contact you with further instructions at a time that best suits you.

                          How do I send my old products back to KEF?
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                            We will contact you to arrange pick-up of your old speakers. 

                              How long will the Trade-Up process take?
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                                The Trade-Up process will take approximately 6 to 8 weeks.

                                  How do I check the progress of my Trade-Up application? 
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                                    We'll keep you updated with any developments along the way. 

                                      Can I expect any additional fees during the Trade-Up process?
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                                        There are no extra fees for participating in our Trade-Up Program.

                                          If I change my mind about the Trade-Up, will I be able to get my old products back? 
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                                            Your trade-in value is valid for 7 days. After that, you will no longer be able to participate in the Trade-Up Program and your old speakers will be shipped back to you free of charge.

                                              What happens to the returned products? Will they be resold? 
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                                                Returned products may be refurbished and re-sold.

                                                  Are there any walk-in stores where I can Trade-Up my KEF products?  
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                                                    Yes, our Trade-Up Program does allow walk-ins, as long as you are already registered for the Program.

                                                      *For more information, please refer to our Terms and Conditions. #All Trade-Up values are subject to a final quotation that will be sent to you once your device has been assessed.
                                                      Questions?
                                                      Our team is here to help.
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